FAQ
Contact usGENERAL QUESTIONS
WILL THERE BE OTHER SIZES?
Yes, in November 2022 there will be a new lined pantyhose (exact date still unknown). They will also be available for sizes L-XL.
The new tights are going to fit perfectly even if you are up to 1.80m tall 🤩
If you are interested, we will gladly put you on the waiting list. To do so, write us a short message via our Contact form or send an email to info@bellavie-shop.com 🥰.
DO THE LEGS LOOK THICKER WITH THE BELLAVIE FLEECE TIGHTS?
No, quite the opposite! Our lined tights do not wear out and even make your legs look slimmer. With these tights you will no longer freeze and look super stylish.
WILL MORE COLORS BE ADDED TO THE ASSORTMENT?
In November 2022 there will be a new lined pantyhose with a tanned skin tone 🤩 (exact date still unknown).
If you are interested, we will gladly put you on the waiting list. To do so, write us a short message via our Contact form or send an email to info@bellavie-shop.com 🥰.
Our long-term goal is to develop colour-matched Bellavie tights for every skin type. No one should be freezing in winter and have to miss out on their favourite outfit.
HOW ROBUST ARE THE LINED TIGHTS?
Our tights are far more robust than conventional fine tights, which you know, for example, from the drugstore.
This saves you the hassle of shopping for new fine tights and at the same time reduces the amount of waste textiles, because our lined fine tights are more durable.
You should still be careful with long toenails and fingernails, because they are still tights.
Shipping
WHEN WILL MY PACKAGE ARRIVE?
| COUNTRY | WORKING DAYS |
| Germany | 1 to 3 |
| Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland | 3 to 4 |
| Finland, Greece, Great Britain, Italy, Liechtenstein, Lithuania, Norway, Portugal, Switzerland, Sweden, Slovakia, Slovenia, Spain, Hungary | 4 to 5 |
| Bulgaria, Croatia, Cyprus, Estonia, Ireland, Latvia, Malta, Romania | 4 to 6 |
Delivery in Germany takes place from Monday to Saturday.
On certain days (e.g. Christmas, Black Friday etc.) delivery delays may occur.
HOW OFTEN DO YOU SHIP?
Orders placed before 12 PM will be shipped the same day.
HOW MUCH ARE THE SHIPPING COSTS?
| COUNTRY | COSTS |
| Germany | currently free |
| Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco | 4,40€ |
| Liechtenstein, Switzerland | 6,50€ |
| Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary | 5,40€ |
| Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania | 5,99€ |
| Norway | 7,10€ |
You don't find your country in the list? Then write us an e-mail to info@bellavie-shop.com and we will check the shipping rates for you.
*For deliveries of goods outside the European Union import duties (customs duties) are incurred. We do not pay for any customs costs incurred.
MY SHIPPING STATUS SAYS MY PACKAGE HAS BEEN RETURNED TO YOU. WHAT NOW?
WHERE DOES BELLAVIE SHIP TO?
You can find more details here.
WHICH PACKAGE DELIVERY COMPANIES DO YOU WORK WITH?
We ship CO2-neutral with DHL GoGreen. DHL works with various local shipping service providers abroad.
Returns and refunds
HOW CAN I RETURN MY ORDER?
If you are not satisfied with the order, you have 14 days to return them after receiving your goods.
Which shipping service provider you choose for the return is up to you. You will have to pay the return shipping costs (more info below).
For your quick return, please write us a short mail to info@bellavie-shop.com with:
-Name and order number
-Which return items
-Reason
Then please send your return to the following address:
Cam Lien Tran
Carl-Zeiss-Straße 6
65428 Rüsselsheim am Main
Deutschland
HOW DOES THE REFUND WORK?
Once we have received your return and checked it for integrity, we usually need 48 hours to arrange the refund. After that the money should be in your account within 3-5 business days. If it takes longer, feel free to contact our customer service and we will find out what is causing the delay.
IS AN EXCHANGE POSSIBLE?
A direct exchange is currently unfortunately not yet possible. If you want a different product, we ask you to simply place a new order through the store. Please note that you have to pay the cost of returns (more info below).
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WHY DO I HAVE TO PAY FOR THE RETURN SHIPPING?
Worn tights are mostly unsaleable and are therefore usually excluded from exchange. However, since we care about your buying experience, you still have the opportunity to try on and return the tights. In order for us to continue to offer you this service, you only have to bear the cost of return shipping.
In addition, we appeal to a more conscious shopping. In Germany alone, returns cause 238,000 tons of CO2 every year. With a conscious purchase you can save the world shipping routes and the resulting CO2 emissions and additionally reduce textile waste.
Orders outside the EU
WHAT ARE THE SHIPPING COSTS OUTSIDE THE EUROPEAN UNION?
International shipments are free of charge from 79€. Otherwise, the following shipping prices apply:
| COUNTRY | COSTS |
| Germany | currently free |
| Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco | 4,40€ |
| Liechtenstein, Switzerland | 6,50€ |
| Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary | 5,40€ |
| Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania | 5,99€ |
| Norway | 7,10€ |
You don't find your country in the list? Then write us an e-mail to info@bellavie-shop.com and we will check the shipping rates for you.
*For deliveries of goods outside the European Union import duties (customs duties) are incurred. We do not pay for any customs costs incurred.
Payment methods
WHAT PAYMENT METHODS ARE ACCEPTED?
You can order with the following payment methods: PayPal, Klarna, Apple Pay, Google Pay, MasterCard, Visa, Maestro and American Express.
You can't find the right answer? Then fill out the contact form below and we will get back to you as soon as possible.
